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Dux-Soup does not send invites: how to fix it?

Dux-Soup Product Tips
May 11, 2018
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With Dux-Soup, you can easily automate profile visits and send personalised connection request messages to your potential clients. Instead of sending all the invitations manually each day, you can avoid a lot of tedious work and use Dux-Soup to do this for you. Sounds great, right? But what if one day you run Dux-Soup as usual and you suddenly notice that it is not sending out ANY invites?

Here are the 4 most common scenarios of what could be happening, explaining the cause and how you can fix it:

Scenario 1:

You have not selected the Option to send out connection requests on Dux-Soup.

Sometimes it happens and you may have forgotten to enable the invitation sending to 2nd and 3rd degree connections.

To check if your settings are right, click on the Dux-Soup icon in your browser and head over to Dux-Soup Options. Make sure this box is ticked under Automated Actions.

Scenario 2

Another reason why the invites are not being sent might be too many pending invites. LinkedIn does NOT grant unlimited connection invitations so once you have reached the limit which is 3000 connection requests (altogether in your inbox), LinkedIn will stop you from inviting more members to connect.

All you need to do in this case is clean your pending invitations. Go to your LinkedIn account and click on My Network in the top Menu. Select ‘Manage All’ and click on ‘Sent’ invitations as shown below:

  1. Click on “My Network”

2. Click on “Manage all”

3. Choose “Sent” to access your sent requests

This will show you all the connection requests that you have sent out. If you see that you have over 700 pending invites, that’s way too many and your inbox needs to be cleared. You can either perform this manually one by one by clicking “Withdraw” next to the invite; or you can bulk mark the invites and withdraw them.

That’s it! Now you can run Dux-Soup profile visits again and it should work like a dream. Just a little side note — set a reminder to clean pending invitations once every two weeks or every month to avoid this in the future.

Scenario 3

So you’ve checked your pending invites, there are just a few of them and it does not show any invites that that you have recently sent? Is there something wrong with Dux-Soup?

This might mean that too many people declined your connection request and your account has been flagged. If a prospect declines your invite by marking you as “I don’t know”, LinkedIn will treat this as a spam, and if you receive 5–7 of these, your account might get restricted.

To check that, try sending an invitation manually and see if it works. If you get a screen like this, it’s a sign that your account has been ‘flagged’:

Unfortunately, Dux-Soup is not able to bypass this restriction and will have to wait until it’s lifted. It can take anywhere from 48 hours for 30 days for it to be removed automatically by LinkedIn.

A tip for the future — always make sure to connect with people in your target market, preferably 2nd degree connections as these people will share a common connection. Most importantly, include a personalised connection request message to briefly explain why you want to connect.

(To find out more about sending personalised messages, read our blog about it here)

Scenario 4

Your are using LinkedIn Recruiter. Unfortunately LinkedIn Recruiter does not include the ability to send invitations. Please refer to this guide to see how to work around this restriction.

Next steps

OK, so you’ve checked all of the above options, none of them seem to apply to you and the invites are still not being sent. What to do next?

Our customer support team will investigate everything for you — send us an email at info@dux-soup.com with some screenshots of your Dux-Soup Options and your LinkedIn inbox (sent invitations). This will let us check your account and resolve everything for you.

Want to speak to us directly? We’d love to have a chat, too! Just head to https://dux-soup.com/ and get in touch with us via live chat.

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