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August 31, 2018

Dux-Soup doesn’t pick up emails from my 1st degree connections. Why?

If you didn’t know this already, Dux-Soup automatically retrieves the emails of your 1st degree connections during auto-visiting. What is a 1st degree connection you may ask?

Your LinkedIn network consists of 1st, 2nd and 3rd degree connections. Your 1st degree connections are people who have accepted your connection request or are your current colleagues and friends. You will see that they are your 1st degree connections as they will have a marker next to their name on LinkedIn:

Dux-Soup captures the emails of your 1st degree connections during auto-visits so you can download this information as a CSV file later.

Now imagine the situation where you run Dux-Soup tries to grab the emails of your 1st degree contacts and when you download the file — it’s half empty and there are barely any emails. Why?

We answer all of your questions in this article so keep on reading!

  1. You visited your 2nd and 3rd degree connections

If you set up a search on your LinkedIn account to visit profiles, you may have selected to filter the contacts by the 2nd and 3rd degree connections.

Dux-Soup can retrieve emails of your 1st degree contacts, however, if you’d like to get the emails of people you are not connected with (your 2nd and 3rd degree connections), you will have to purchase Dux-Soup points.

To learn more about purchasing the points and retrieving the emails with Dux-Soup, please read our article here.

2. The profile owner has hidden their email from everyone

What if you were visiting only your 1st degree contacts and the downloaded file still doesn’t have an email? It might be that the profile owner decided to hide his or her contact details from everyone on LinkedIn. The settings can be changed under Privacy options on LinkedIn which means it will not be visible to anyone, even to their 1st-degree connections and Dux-Soup will not be able to capture it.

3. The contact is your 1st degree connection now but its data was visited when it was your 2nd or 3rd degree connection

Yes, sometimes it takes time for someone to accept your connection request and it’s possible that you visited the profile when they were not in your network.

In such case, you need to select the History Skipper option “Skip profiles visited in X days” and run Dux-Soup again to capture the emails of the profiles that have not been captured yet.

To select this option, you need to click on Options and go to the Skipping tab

4. Other Chrome extensions are interfering with Dux-Soup

If you are using other LinkedIn automation tools along with Dux-Soup, it can cause Dux-Soup not to work properly. The best way to fix this is to disable any other Chrome extensions on your browser before starting to work on Dux-Soup.

To disable any Chrome extension, open a new Chrome tab and paste chrome://extensions, or click on the three buttons in the top-right corner of the window. Choose More Tools > Extensions

To disable an extension, simply click on the slider

You can always re-enable the extension after Dux-Soup has finished the task.

Download the information from LinkedIn

Alternatively, the information about your 1st degree connections can be downloaded straight from LinkedIn. Here’s how to do this:

  1. Click the “Me” icon at top of your LinkedIn homepage.
  2. Select Settings & Privacy from the dropdown.

3. Click the Privacy tab at the top of the page.

4. Under “How LinkedIn uses your data” section, click on “Connections” and request to download data.

You will receive a link to your email within 10 minutes where you can download the data of your current connections. The file will have their email, name, surname, company, position and the date you connected. The only drawback of downloading the data from LinkedIn is that it will not have their LinkedIn URL and that is a huge inconvenience. That’s why we recommend using the Dux-Soup visiting feature, this way you will get both their email AND their LinkedIn URL in a csv file. Read about how to get emails from LinkedIn.

Here you go — we hope these steps will help to resolve the issue with the missing emails and if are still experiencing any problems, please send the information with a couple of screenshots to our support team at and we will be happy to help.

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